Voicemail Basics

Brisco Communications VoIP service includes a powerful voicemail system that allows you to receive, store, and manage messages when you're unavailable to answer calls.

Accessing Your Voicemail

There are multiple ways to access your voicemail messages:

From Your VoIP Phone

1. Press the voicemail button on your phone (usually marked with an envelope icon), OR
2. Dial *97 from your phone
3. Enter your voicemail PIN when prompted
4. Follow the voice prompts to listen to your messages

Remotely (From Another Phone)

1. Dial your phone number
2. When your voicemail greeting begins, press * (asterisk)
3. Enter your voicemail PIN when prompted
4. Follow the voice prompts to listen to your messages

Via Email (Voicemail-to-Email)

If you've enabled voicemail-to-email notifications in your account settings:

1. Check your email inbox
2. Look for emails from "Brisco Voicemail" with the subject "New Voicemail Message"
3. Open the email to view message details and access the attached audio file
4. Click on the audio attachment to download and play the message

Via the Web Portal

1. Visit portal.briscocom.com
2. Log in with your account credentials
3. Click on "Voicemail" in the navigation menu
4. Your messages will be displayed, with the newest messages at the top
5. Click the play button next to any message to listen

Voicemail Main Menu Options

When accessing your voicemail by phone, the following options are available:

• 1 - Listen to new messages
• 2 - Listen to saved messages
• 3 - Advanced options
• 4 - Personal options (greetings, PIN, name)
• 0 - Mailbox options (notifications, message order)
• * - Help
• # - Exit voicemail system

While Listening to Messages

During message playback, you can use these controls:

• 1 - Rewind message by 3 seconds
• 2 - Pause/resume message playback
• 3 - Fast forward message by 3 seconds
• 4 - Play previous message
• 5 - Replay current message
• 6 - Play next message
• 7 - Delete message
• 8 - Forward message to another extension
• 9 - Save message
• 0 - Message information (date, time, caller ID)
• * - Return to main menu

Changing Your Voicemail Greeting

You can record multiple greetings for different scenarios:

1. Access your voicemail system
2. Press 4 for personal options
3. Press 1 to record greetings
4. Choose the greeting type:
   • 1 - Default greeting
   • 2 - Busy greeting (played when your line is busy)
   • 3 - Away/Unavailable greeting
   • 4 - Extended away greeting
5. Follow the prompts to record and save your new greeting

Changing Your Voicemail PIN

1. Access your voicemail system
2. Press 4 for personal options
3. Press 3 to change your PIN
4. Enter your new PIN (minimum 4 digits) followed by the # key
5. Confirm your new PIN by entering it again

Setting Up Voicemail-to-Email

To receive your voicemail messages as email attachments:

1. Log in to the web portal at portal.briscocom.com
2. Go to "Voicemail Settings"
3. Enable the "Send to Email" option
4. Enter the email address where you want to receive your voicemail messages
5. Select whether to keep or delete messages from the phone system after they're emailed
6. Save your changes

Troubleshooting

Forgot Voicemail PIN

If you've forgotten your voicemail PIN:

1. Log in to the web portal
2. Go to "Voicemail Settings"
3. Click "Reset PIN"
4. A temporary PIN will be sent to your email address
5. Use this temporary PIN to access your voicemail and set a new PIN

Messages Not Showing Up in Email

If you're not receiving voicemail messages in your email:

• Check your spam/junk folder
• Verify your email address is correct in the web portal
• Ensure your email provider isn't blocking messages from our server
• Add "voicemail@briscocom.com" to your safe senders list

Need Help?

If you're experiencing issues accessing or managing your voicemail:

• Phone: 1-800-555-0123
• Email: support@briscocom.com
• Live Chat: Available on our website Monday-Friday, 8am-8pm EST